Question 1

Uploading Shopify Products to TikTok Shop

Accepted Answer

Are you trying to upload Shopify products to TikTok Shop? Follow the steps below to upload your individual Shopify products to TikTok Shop:

Go to the "Shopify Products" section in TikTok Integration:

You have two ways to upload your Shopify products to TikTok Shop:

**Upload one product at a time: ** you can see the "Export to TikTok Shop" button on every product. Simply click that button to proceed to upload that product to TikTok:

Upload multiple products: You can select the products you want to upload from Shopify to TikTok Shop by checking the boxes on the left side of the product. After selecting the products, click the "Export products to TikTok Shop" button to proceed with the upload process:

Once you click the button, you'll be redirected to a new page displaying the list of selected products. If you change your mind and want to exclude some items, simply use the "Remove" button to delete them from the upload list. When everything looks good, click the "Proceed to Export" button.

Lastly, You'll need to set up the profile settings for the TikTok upload. Onc

Question 2

Importing TikTok Products to Shopify

Accepted Answer

|| Once the application is configured, it will import your TikTok products into our platform. (You can view the TikTok products you wish to transfer to Shopify within the Not Linked section.)

Here's a step-by-step guide to help you through the process:

Navigate to the TikTok Product page in our app:

Next, you have two ways to import your TikTok products to Shopify:

Individual Import: If you prefer to add your TikTok products one by one, click on the "Import to Shopify" button next to each product you want to import.

A pop-up message will appear to confirm the importing of products to Shopify. Click "Create Product" to confirm.

Bulk Import: If you want to import multiple products at once, select the products you wish to transfer and then click on the "Import products to Shopify" button located at the bottom of the page.

Once you click the import button, you'll be redirected to a new page displaying the list of selected products. If you change your mind and want to exclude some items, simply use the **"Remove" ** button to delete them from the export list. When everything l

Question 3

How does Order Sync Works on TikTok Shop Integration?

Accepted Answer

|| There are a few criteria in order to sync your TikTok order to Shopify:

When you upload your products from Shopify to TikTok or import your products from TikTok to Shopify using our application, those products will also be linked with the same product details. This way, your TikTok orders will be synced to Shopify through the linked TikTok and Shopify products.
The primary factor for Order Sync is the product SKUs. If you have not uploaded products using our application and have products available in both Shopify and TikTok with the same corresponding SKUs. In that case, TikTok orders will be synchronized based on matching SKUs with Shopify.
Please Note: Your TikTok order must be paid to sync to our application and Shopify.

Let's learn how Order sync works step by step:

when there is an order on TikTok that is paid, the order will be automatically synchronized within our application. However. In this one hour time window the Order Status will be "On Hold". This is because orders on hold are often incomplete or can be cancelled, and TikTok might restrict syncing full details until the order is confirmed and processed.

After 1 hour the TikTok updates the " On Hold " status to " Awaiting Shipment " and so does in our application. Once the order status changed to " Awaiting Shipment " that order will be synced to Shopify for the fulfillment.

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Question 4

How to Setup Fulfillment on TikTok Shop?

Accepted Answer

|| Fulfillment on TikTok Shop refers to the process of managing the storage, packaging, and shipping of products to customers after they make a purchase. Sellers on TikTok Shop can choose between two primary fulfillment methods:

Fulfillment by Seller (Self-Fulfillment)

2. Fulfillment by TikTok

1. Fulfillment by Seller:

Fulfillment by Seller, commonly referred to as self-fulfillment, is when the seller manages the entire order fulfillment process independently. When you choose this option, you have the ability to print the shipping label directly from your Shopify store or shipping carrier account. Once the label is printed, you can efficiently pack your products and hand them over to your selected carrier by directly fulfilling them from Shopify.

||| Please Note: This option enables you to synchronize and fulfill orders directly from Shopify.

How to setup Fulfilment by Seller ( For US shops):

Go to the Seller center and click on Order and Shipping Options:

You will find the Seller Shipping option in the right side of the page as shown in the screenshot below:

How to setup Fulfilment by Seller (For Non-US Shops):

Go to the Seller center and click on Shipping and Shipping Options:

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Question 5

How to select a Shipping Option in TikTok Shop?

Accepted Answer

You have two Shipping option available in TikTok Shop.

TikTok shipping
Seller shipping

|| Learn more about the Shipping option from here:

In order to select the Shipping option simply go to your TikTok Seller Center --> Orders and Shipping Options. Here you will find the Shipping option to choose:

||| Please Note: You must assign a shipping template to your warehouse and remember to use seller shipping. If you don't assign a shipping template to your warehouse, it will switch to TikTok shipping and block the buyer's information.

Question 6

Importance of the location connection between Shopify and TikTok Shop in the application.

Accepted Answer

|| Please note: Your product inventory is synced based on the connected Shopify and TikTok Shop locations.

Connect atleast one Shopify and TikTok Shop warehouse to complete the onboarding process.
Inventory sync occurs only between connected locations. Please verify the correct location is connected for accurate Shopify and TikTok Shop.
Since inventory sync is based on SKUs, the same SKUs must exist in both Shopify and TikTok Shop.

| If you have any queries or need assistance with this process. Please connect with our support team. We will be more than happy to help you!

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